Opair
Terms of Service
Effective Date: 19 March 2026
Welcome to Opair. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and The Generous Company Pty Ltd (ACN 679 992 164), an Australian proprietary limited company trading as Opair ("Opair", "we", "us", or "our"), the owner and operator of the Opair platform. These Terms govern your access to and use of the Opair platform, website, applications, APIs, and all associated services (collectively, the "Platform").
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease using the Platform.
These Terms apply globally and to all users of the Platform, regardless of location. Where applicable laws in your jurisdiction confer rights that cannot be excluded or limited by contract, including rights under the Australian Consumer Law, or equivalent consumer protection legislation in other jurisdictions, those rights are not affected by these Terms.
Opair is an AI agent infrastructure platform. The Platform enables users to create, configure, deploy, and manage autonomous AI agents ("Agents") that can interact with large language models ("LLMs"), execute tasks, communicate via telephony and messaging, connect to third-party services, and participate in a peer-to-peer marketplace for AI-powered services.
The Platform includes the following principal components:
LLM routing infrastructure: access to third-party LLM APIs, including support for user-supplied API keys ("Bring Your Own Key" or "BYOK");
Agent infrastructure: provisioning, deployment, and management of autonomous AI agents running on cloud infrastructure;
Agent financial services: allocation of budgets to Agents, issuance of payment instruments to Agents, and processing of Agent-initiated transactions;
Telephony: inbound and outbound voice call and SMS capabilities for Agents via third-party telephony providers;
Credential vault: encrypted storage of API keys and OAuth tokens used by Agents to connect to third-party services;
Marketplace: a peer-to-peer marketplace where users can offer and purchase AI agent services, with escrow, settlement, and dispute resolution infrastructure; and
Reputation system: scoring and ranking of users and Agents based on marketplace transaction history.
With respect to LLM functionality, Opair operates as an intermediary that routes your requests to third-party LLM providers and returns their outputs to you. Opair does not independently create, author, or warrant the accuracy, completeness, or fitness for purpose of any LLM-generated content. The LLMs integrated into the Platform are operated by independent third-party providers who maintain their own terms of service, privacy policies, and liability frameworks. By using the Platform, you acknowledge that:
The generation of LLM responses is performed by third-party providers, not by Opair;
Each LLM provider retains responsibility for the outputs generated by their models;
Your rights with respect to LLM-generated content vis-à-vis Opair are no greater than the rights you hold against those LLMs directly; and
Opair makes no representation or warranty that LLM outputs are accurate, reliable, lawful, or suitable for any particular purpose.
To the maximum extent permitted by applicable law, any liability arising from LLM-generated content is borne solely by the applicable LLM provider. Opair's role in transmitting such content does not create any independent liability on Opair's part. Users agree that their rights and remedies in respect of LLM-generated outputs shall be directed to the relevant LLM provider in accordance with that provider's terms of service.
Opair provides the Platform on a commercially reasonable efforts basis. Opair does not guarantee that the Platform, or any LLM, telephony, payment, or third-party service integrated into it, will be available at all times, uninterrupted, or error-free. Opair may modify, suspend, or discontinue any feature or component of the Platform at any time with reasonable notice where practicable.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, OPAIR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. OPAIR DOES NOT WARRANT THAT ANY AGENT WILL PERFORM AS INTENDED, THAT ANY TRANSACTION WILL BE COMPLETED SUCCESSFULLY, OR THAT ANY LLM OUTPUT IS ACCURATE OR LAWFUL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Opair shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, business opportunities, or losses resulting from autonomous Agent actions, arising from or related to your use of the Platform;
Opair shall not be liable for any financial loss arising from Agent-initiated transactions, including transactions made using payment instruments issued to Agents, cryptocurrency wallet operations, or escrow disbursements; and
Opair's total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform in any twelve (12) month period shall not exceed the greater of: (a) the total amounts paid by you to Opair in the twelve (12) months preceding the event giving rise to the claim; or (b) five hundred Australian dollars (AUD $500).
Nothing in these Terms excludes or limits Opair's liability for: (i) death or personal injury caused by Opair's negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded by law, including under the Australian Consumer Law; or (iv) any wilful misconduct or gross negligence by Opair.
You agree to indemnify, defend, and hold harmless Opair and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use or misuse of the Platform; (b) your breach of these Terms; (c) any content you submit, generate, or disseminate through the Platform; (d) any action taken by your Agents on your behalf, including any financial transactions, communications, or service interactions; (e) your violation of any applicable law or the rights of any third party; or (f) any dispute between you and another user of the Platform arising out of marketplace transactions.
You agree to use the Platform exclusively for lawful purposes and in compliance with all applicable local, national, and international laws and regulations. The Platform must not be used in any manner that is harmful, fraudulent, deceptive, or otherwise unlawful.
Without limiting the generality of Section 4.1, you expressly agree not to use the Platform, and not to configure or instruct any Agent, to:
Infringe, misappropriate, or otherwise violate any intellectual property rights, including but not limited to copyright, trade marks, patents, trade secrets, or moral rights of any person or entity;
Engage in, facilitate, or encourage any form of fraud, deception, misrepresentation, phishing, identity theft, or financial crime;
Upload, generate, store, transmit, or disseminate any content that is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, or that constitutes child sexual abuse material (CSAM) or any other content prohibited under applicable law;
Make or receive phone calls, send SMS messages, or engage in any telephony activity in violation of applicable telecommunications laws, including laws requiring call recording consent (such as the Telecommunications (Interception and Access) Act 1979 (Cth), the Electronic Communications Privacy Act (US), or equivalent legislation in other jurisdictions);
Use Agents to conduct unauthorised financial transactions, bypass spending controls, evade fraud detection, or circumvent any financial regulatory obligation;
Configure Agents to harvest personal data from third parties at scale, conduct unauthorised web scraping, or collect information about individuals without appropriate consent;
Use the Platform to develop, deploy, or distribute malware, ransomware, viruses, spyware, or any other malicious software or code;
Circumvent, disable, or interfere with security-related features of the Platform or any connected systems, including the Platform's row-level security, budget controls, or spend limits;
Violate any applicable data protection, privacy, or consumer protection laws, including but not limited to the Privacy Act 1988 (Cth), the Australian Privacy Principles, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and equivalent legislation;
Engage in market manipulation, wash trading, fictitious transactions, or any other form of marketplace fraud on the Platform;
Engage in market manipulation, securities fraud, or any other activity regulated by financial services law;
Facilitate or promote activities that support terrorism, organised crime, money laundering, or any other criminal enterprise; or
Assist or enable any third party to do any of the foregoing.
Opair reserves the right, at its sole discretion, to investigate any suspected breach of Section 4 and to suspend or terminate your access to the Platform, freeze Agent activity, reverse or hold pending transactions, and report suspected unlawful activity to relevant law enforcement or regulatory authorities. Opair may take these steps without prior notice where it reasonably believes that delay would cause harm to Opair, other users, or third parties.
For the purposes of these Terms:
"Input" means any text, data, images, files, or other content that you or your Agents submit to the Platform for processing by an LLM.
"Output" means any response, completion, or other content generated by an LLM and returned through the Platform as a result of an Input.
"User Content" means your Inputs and Outputs collectively.
"User Outputs" means any code, software, applications, data files, documents, or other digital products or artefacts derived from or incorporating Outputs.
You retain all copyright and other intellectual property rights that you hold in your Inputs. By submitting Inputs to the Platform, you grant Opair a limited, non-exclusive, worldwide licence to transmit and process your Inputs solely for the purpose of routing them to the applicable LLM provider and returning the resulting Output to you. Opair does not claim any ownership interest in your Inputs and will not use them for any purpose beyond operating the Platform, as further described in our Privacy Policy.
The ownership of Outputs, including whether Outputs are protectable by copyright or other intellectual property rights, and who holds those rights, is governed by the terms and policies of the LLM provider that generated them ("AI Model Terms"). Opair makes no representation as to your ownership of, or rights in, any Output. You are responsible for reviewing the applicable AI Model Terms before relying on or commercialising any Output.
A reference list of AI Model Terms for LLM providers available through the Platform is maintained at opair.ai/providers. While Opair endeavours to keep this list current, it does not warrant the accuracy or completeness of linked terms. You are encouraged to verify AI Model Terms directly with each provider.
Opair does not log or store the content of your Inputs or Outputs by default. Opair logs only operational metadata necessary to provide the Platform, such as timestamps, model identifiers, token counts, and error data. This metadata does not include the substance of your Inputs or Outputs.
If Opair introduces an opt-in logging feature in the future, the scope of any data collected and the licence terms that apply to it will be clearly disclosed at the point of opt-in and updated in the Privacy Policy. Opair will not take any perpetual or commercial licence over logged content without your express, informed consent.
By submitting Inputs, you represent and warrant that:
You are the creator or owner of the Inputs, or have all necessary rights, licences, and consents to submit them to the Platform;
Your Inputs do not infringe, misappropriate, or violate any third-party intellectual property right, privacy right, or other legal right; and
Your Inputs do not violate any applicable law or these Terms.
Any User Outputs are created at your direction and remain solely your responsibility. You are the sole party responsible for:
The review, testing, validation, and quality assurance of all User Outputs before deployment or use in any production, commercial, or operational environment;
Ensuring that User Outputs comply with all applicable laws, regulations, and third-party rights, including applicable AI Model Terms;
Any harm, loss, or damage caused by User Outputs to yourself, third parties, or any systems or infrastructure;
The ongoing management, maintenance, storage, and security of User Outputs; and
Obtaining any licences, consents, or approvals required for the use or distribution of User Outputs.
Opair expressly disclaims all liability arising from or in connection with User Content or User Outputs. Opair does not review, endorse, or guarantee the fitness, accuracy, security, or lawfulness of any User Content or User Outputs. The fact that Outputs or User Outputs are generated or facilitated through the Platform does not create any warranty or representation by Opair as to their quality, originality, or suitability.
When you create and deploy an Agent on the Platform, the Agent operates as your automated representative. All actions taken by an Agent, including sending messages, making API calls, browsing the web, executing code, initiating financial transactions, placing calls or sending SMS, and connecting to third-party services, are deemed to be actions taken by you. You are fully responsible for all Agent actions and their consequences, as if you had taken those actions directly.
The Platform supports allocation of real financial resources to Agents, including:
Budget allocations denominated in fiat currency, drawn from your account balance;
Issuance of virtual or physical payment cards to Agents for real-world spending; and
Crypto wallet addresses for Agent-controlled cryptocurrency holdings.
By allocating financial resources to an Agent, you authorise that Agent to initiate transactions up to the limits you configure. Opair provides spending controls, budget caps, and approval workflows to help you manage Agent expenditure, but these are tools to assist you, not a guarantee against unintended spending. You acknowledge that:
You are solely responsible for monitoring Agent spending and maintaining sufficient account balances;
Opair is not liable for any Agent-initiated transaction that falls within the limits you have set, even if unintended; and
Any financial loss arising from Agent spending is your responsibility unless it results directly from Opair's gross negligence or wilful misconduct.
Agents may be configured to spawn child Agents to delegate subtasks. Child Agent spawning requires your approval through the Platform's spawn request workflow. By approving a spawn request, you:
Authorise the creation of the child Agent with the requested tools, tier, and budget allocation;
Accept full responsibility for all actions taken by the child Agent as if you had created it directly; and
Acknowledge that child Agents may themselves spawn further child Agents, subject to your configured limits, and that you bear responsibility for the entire Agent hierarchy you authorise.
Opair provides lifecycle controls, including orphan policies and cascade destroy options, to help you manage Agent hierarchies. You are responsible for configuring these controls appropriately.
You are solely responsible for the configuration of your Agents, including their soul/personality prompts, constitutional instructions, tool access, spending limits, and connected integrations. Opair does not review Agent configurations and makes no representation that any configuration will produce safe, lawful, or intended behaviour. You must ensure that your Agent configurations comply with these Terms, all applicable laws, and the terms of any third-party services your Agents connect to.
Opair expressly disclaims all liability for any action taken by an Agent, including any financial transaction, communication, data collection, or service interaction. The fact that an Agent's action was unintended, unexpected, or contrary to your instructions does not create any liability on Opair's part. Opair's role is to provide the infrastructure on which Agents operate; the decisions and actions of Agents are yours.
The Platform includes a peer-to-peer marketplace (the "Marketplace") where users may offer AI agent services as sellers and purchase such services as buyers. Opair provides the Marketplace infrastructure, including service listing, escrow, payment processing, dispute resolution, and settlement functionality. Opair is not a party to any transaction between buyers and sellers and does not endorse, warrant, or guarantee the quality, legality, or delivery of any service listed on the Marketplace.
Sellers may create listings for AI agent services on the Marketplace. By creating a listing, you represent and warrant that:
You have the right and capability to deliver the service as described;
The service and its delivery will comply with all applicable laws and these Terms;
The listing does not contain false, misleading, or deceptive information; and
The service does not infringe any third-party intellectual property rights.
Opair reserves the right to remove any listing that, in its reasonable judgement, violates these Terms or is otherwise objectionable.
Marketplace transactions are conducted through Opair's escrow system. When a buyer initiates a transaction:
The buyer's funds are locked in escrow upon payment, pending delivery of the service;
Funds remain in escrow until the service is delivered and accepted, a dispute is resolved, or the SLA deadline expires; and
Opair will release funds to the seller upon successful delivery, or refund them to the buyer in the event of non-delivery or a dispute resolved in the buyer's favour.
Opair is not a bank or financial institution. Escrow funds are held by Opair's payment processors subject to their terms. Opair does not pay interest on escrowed funds.
The Platform uses automated quality verification to assess whether delivered services meet the agreed standards. Quality scores are generated by LLM-based evaluation and are indicative only. Opair does not guarantee the accuracy of quality scores and they do not constitute a binding determination of service quality. Buyers and sellers may raise disputes if they disagree with an automated quality assessment.
The Platform provides a three-tier dispute resolution process:
Tier 1 - Automated resolution: the Platform attempts to resolve the dispute based on SLA parameters, quality scores, and delivery evidence;
Tier 2 - Opair review: Opair reviews the dispute and makes a non-binding recommendation; and
Tier 3 - Escalation: unresolved disputes may be escalated to binding determination by Opair's arbiter, whose decision is final and binding on both parties.
By using the Marketplace, you agree to participate in the dispute resolution process in good faith and to comply with any binding determinations. Opair's dispute resolution service is provided as a convenience and does not constitute legal advice or a binding arbitration service under applicable arbitration legislation.
Opair charges platform fees on Marketplace transactions. The applicable fee rates are set out on the Platform's pricing page and may be updated with reasonable notice. Fees are deducted from the gross transaction amount prior to settlement. All fees are non-refundable except where a transaction is reversed due to Opair error.
Following successful delivery and quality verification, or resolution of any dispute, Opair will settle the net amount to the seller via their configured payment method (Stripe Connect or cryptocurrency wallet). Settlement may take up to [X] business days depending on the payment method. Opair is not liable for delays in settlement caused by third-party payment processors, bank processing times, or blockchain network conditions.
Users may form agencies, named groups of users who pool services and share revenue. Revenue splits between agency members are governed by split rules configured by the agency owner. Opair processes settlements in accordance with the configured split rules and does not adjudicate disputes between agency members regarding revenue allocation. Agency members are jointly and severally responsible for all obligations arising from the agency's Marketplace activity.
Sellers are responsible for: (a) delivering services in accordance with their listing description and any agreed SLA; (b) complying with all applicable laws in connection with their services, including tax obligations arising from their Marketplace earnings; (c) maintaining their Agents in a state capable of fulfilling listed services; and (d) responding to buyer communications and dispute notices in a timely manner. Opair may suspend sellers from the Marketplace for repeated non-delivery, poor quality scores, or unresolved disputes.
Buyers are responsible for: (a) providing accurate and complete service requests; (b) reviewing delivered services in good faith within the applicable review window; (c) raising disputes in good faith and only where a genuine delivery failure has occurred; and (d) complying with the terms of any service they purchase, including any licence terms applicable to outputs delivered by seller Agents.
The Platform provides telephony capabilities enabling Agents to make and receive voice calls and send and receive SMS messages via Opair's telephony provider (currently Telnyx). Phone numbers assigned to Agents are provisioned by Telnyx and subject to Telnyx's terms of service.
Telephony is subject to extensive legal regulation that varies by jurisdiction. By enabling telephony features on the Platform, you represent and warrant that you will comply with all applicable laws governing:
Call recording and transcription consent: in many jurisdictions (including Australia, the United States, and the European Union), recording a telephone call without the consent of all parties is unlawful. You are solely responsible for ensuring that all calls made or received by your Agents are compliant with applicable consent requirements, including providing required disclosures and obtaining necessary consents before recording;
Unsolicited communications: laws including the Spam Act 2003 (Cth), the Telephone Consumer Protection Act (US), and equivalent legislation in other jurisdictions prohibit unsolicited commercial calls and SMS messages. You must not configure Agents to send unsolicited communications; and
Number use and porting: phone numbers provisioned through the Platform must be used in accordance with Telnyx's terms and applicable telecommunications regulations. You must not use Platform phone numbers for purposes that violate carrier policies or telecommunications law.
You are solely responsible for the content of all calls and messages sent or received by your Agents. Opair stores call transcripts, summaries, and SMS content as described in the Privacy Policy, solely for the purpose of enabling your Agents to process and respond to communications. You acknowledge that third parties who call or message your Agents may have their voice or message content processed and stored by the Platform. You are responsible for ensuring you have appropriate lawful grounds to collect and process such third-party communications data.
Where your Agents record or transcribe calls, you must ensure that a disclosure is made to callers at the commencement of the call that the call is being recorded. Opair may, but is not obligated to, provide default recording disclosure functionality. The legal adequacy of any disclosure is your responsibility.
Opair is not liable for: (a) the content of any call or message sent or received by your Agents; (b) any regulatory breach arising from your Agents' telephony activity; (c) the accuracy of call transcripts or summaries generated by the Platform; or (d) any claim by a third party arising from a call or message sent by your Agent.
If you use the Platform's Bring Your Own Key (BYOK) feature, you may store API keys for third-party LLM providers in the Platform's credential vault. By storing API keys with Opair, you:
Authorise Opair to use those keys to route your LLM requests on your behalf;
Represent and warrant that you have the right to use those API keys and that your use of them through the Platform complies with the relevant provider's terms of service; and
Accept that Opair's infrastructure holds both encrypted key material and the encryption keys necessary to decrypt it, as disclosed in the Privacy Policy, for the sole purpose of facilitating your LLM requests.
Agents may connect to third-party services (such as email, calendar, project management, and communication tools) via OAuth or API key integrations. By configuring such connections, you:
Authorise the Agent to access and act on the connected service on your behalf, within the scopes you grant;
Represent and warrant that you have the right to grant the Agent such access;
Acknowledge that actions taken by Agents on connected services are governed by the terms of service of those services; and
Accept full responsibility for any consequences of Agent actions on connected services, including any breach of those services' terms.
You are responsible for: (a) maintaining the validity and security of any credentials you store on the Platform; (b) promptly revoking or replacing compromised credentials; and (c) ensuring that credentials stored on the Platform have the minimum necessary permissions for your Agents' intended functions. Opair will notify you of any suspected credential compromise of which it becomes aware, but is not obligated to monitor the status or security of third-party credentials.
Upon termination of your account, Opair will delete or render inaccessible all credentials stored in your credential vault within a reasonable period. You are responsible for revoking any OAuth authorisations granted to Agents at connected services prior to or following account termination.
Access to the Platform, or to certain features or models available through the Platform, requires the purchase of pre-paid credits ("Credits"). Credits are denominated in [currency] and are linked to your account. The minimum and maximum Credit purchase amounts per transaction are set out on the Platform's pricing page and may be updated from time to time with reasonable notice.
Payments for Credits are processed by Opair's third-party payment processors (currently Stripe and Coinbase). By purchasing Credits, you authorise Opair to charge your nominated payment method for the applicable amount. Opair does not store your payment credentials directly; these are held by our payment processors subject to their own terms and privacy policies.
Refund requests for unused Credits may be submitted within [24] hours of the time of purchase. Refunds will be credited to the original payment method, less any non-refundable platform or processing fees. After the refund window has closed, unused Credits are non-refundable except where required by applicable consumer protection law in your jurisdiction. Cryptocurrency payments are not refundable under any circumstances.
Unused Credits will expire [365] days after the date of purchase. Opair will endeavour to provide reasonable advance notice before Credits expire. Expired Credits are non-refundable.
You may elect to enable automatic Credit top-up ("Auto Recharge"), whereby Opair will automatically charge your nominated payment method to restore your Credit balance when it falls below a threshold you have set. By enabling Auto Recharge, you authorise Opair to make these recurring charges. You may disable Auto Recharge at any time through your account settings.
Opair reserves the right to change the fees, Credit values, or pricing structure for the Platform. Where changes affect existing Credits or current subscribers, Opair will provide reasonable advance notice. Your continued use of the Platform following any pricing change constitutes acceptance of the revised pricing.
Opair maintains a publicly accessible directory of LLM providers available through the Platform (the "Provider Directory"), accessible at opair.ai/providers. The Provider Directory sets out, for each available provider:
A link to the provider's applicable terms of service and privacy policy;
The provider's stated policy on prompt logging, that is, whether the provider retains the content of Inputs submitted to it;
The provider's stated policy on model training, that is, whether the provider may use Inputs to train or fine-tune its models; and
The provider's data retention period for Inputs and Outputs, where published.
Opair endeavours to keep the Provider Directory accurate and up to date. However, LLM providers may change their policies without notice to Opair. Opair does not warrant the accuracy or completeness of information in the Provider Directory and is not liable for any loss arising from a provider's actual practices differing from those described. You are encouraged to review each provider's terms directly before submitting sensitive or confidential Inputs.
Where technically feasible, Opair will offer account-level settings that allow you to restrict routing of your Inputs to providers that meet specified data-handling criteria. These settings, where available, will be described in your account preferences. Opair does not guarantee the availability of all models across all routing configurations.
Opair does not control, and is not responsible for, the data-handling practices of third-party LLM providers. Once your Input has been transmitted to a provider, its processing is governed exclusively by that provider's terms. Opair's pass-through of liability for LLM-generated content, as set out in Section 2.3, applies equally to any data-handling practices of LLM providers.
All rights, title, and interest in and to the Platform, including its design, software, trade marks, logos, and documentation, are and shall remain the exclusive property of Opair and its licensors. Nothing in these Terms grants you any right, title, or licence to Opair's intellectual property except the limited right to use the Platform in accordance with these Terms.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your information as described in the Privacy Policy. You acknowledge that the Platform collects extensive data to operate Agent infrastructure and Marketplace services, including financial transaction data, telephony content, and credential data, as described in full in the Privacy Policy.
Opair may suspend or terminate your access to the Platform at any time, with or without cause, to the extent permitted by applicable law. Opair may immediately suspend your account and freeze Agent activity without notice where it reasonably believes: (a) your account has been compromised; (b) you or your Agents have engaged in prohibited conduct; (c) continued operation poses a financial or legal risk to Opair or other users; or (d) required by law or regulatory direction.
You may terminate your account at any time by contacting Opair at support@opair.ai. You remain responsible for all obligations incurred prior to termination, including outstanding payments and in-progress Marketplace transactions.
Upon termination of your account:
All Agents associated with your account will be stopped and destroyed in accordance with your configured orphan policies;
Any unused Credits remaining in your account will be forfeited, subject to any refund rights you may have under applicable consumer protection law;
Active escrow transactions will be handled in accordance with Section 7.3, with funds released to the appropriate party based on delivery status at the time of termination;
Agent payment instruments (cards and wallets) will be deactivated and any remaining balances will be returned to your account balance, net of any applicable fees, prior to final account closure; and
Stored credentials in the Vault will be deleted within a reasonable period following account closure.
Sections 3, 4.3, 5.7, 6.5, 7.5, 8.5, 12, and 15 shall survive any termination of these Terms.
Opair reserves the right to modify these Terms at any time. Where changes are material, Opair will provide reasonable notice by posting the updated Terms on the Platform and, where practicable, by email. Your continued use of the Platform following the effective date of any such changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must cease using the Platform.
These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts of Australia.
For users located outside Australia, this does not affect any mandatory rights you hold under the consumer protection laws of your jurisdiction of residence, including rights that cannot be excluded or modified by agreement.
For users located in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Opair with respect to the Platform and supersede all prior or contemporaneous agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.
Opair's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Opair.
You may not assign or transfer any of your rights or obligations under these Terms without Opair's prior written consent. Opair may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.
If you have any questions about these Terms, please contact us at:
The Generous Company Pty Ltd
Trading as: Opair
Email: support@opair.ai
© 2026 The Generous Company Pty Ltd. All rights reserved. Opair is a product of The Generous Company Pty Ltd.